Hassle Free Guarantee
Free Delivery - Limited Time
Welcome to The White O
We want you to try O1™ with confidence.
If you don’t like it or can’t install it successfully, you can request a full refund within 3 days of delivery even if the product has been opened and used.
Return condition: To qualify, the product must be returned in its original condition with no cracks, breaks, dents, leaks, or missing components, and no modifications. Include all parts that came in the box.
Please note: The Hassle-Free Guarantee applies to one product per order only.
How it works:
Contact us within 3 days from the delivery date.
Share your order number and the reason for the return.
We’ll guide you through the next steps.
Contact:
Email: support@thewhiteo.com
WhatsApp: +971 56 120 8285
This Hassle-Free Guarantee is a separate benefit from the warranty and return policy below.
O1™ includes a 12-month warranty covering manufacturing defects under normal household use.
If your unit is confirmed defective, we will replace the product.
Warranty claims are replacement-only.
How to submit a warranty claim:
Contact us with your order number
Provide clear photos/videos showing the defect
We may ask a few questions to confirm installation and usage
Contact:
Email: support@thewhiteo.com
WhatsApp: +971 56 120 8285
Not covered under warranty:
Damage caused by incorrect installation, misuse, or accidents
Normal wear and tear
Damage caused by using incompatible parts/accessories
Issues caused by modifications or repairs not approved by The White O
If your product is unused and sealed, you can request a return within 14 days of delivery.
To be eligible:
Product must be sealed/unused
Returned with all original parts and packaging
Proof of purchase is required (order number)
How to start a return:
Contact us with your order numberWe’ll confirm eligibility and share return instructions
Contact:
Email: support@thewhiteo.com
WhatsApp: +971 56 120 8285
Once your return is approved and received, your refund will be issued to your original payment method within 7–14 business days.
Please note: your bank or payment provider may take additional time to reflect the funds in your account.
The return windows start from the delivery date shown by the courier.
Please keep your order number and packaging to speed up support.
Policies may be updated as we expand shipping across the GCC.
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