FAQs

How can I contact The White O?

You can reach us anytime by email at support@thewhiteo.com or on WhatsApp at +971 56 120 8285. We’ll be happy to help.

Do you ship to all GCC countries?

 

Where do you ship from?

We ship from the United Arab Emirates (UAE).

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 4 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and JCB.

When will my order be processed?

Orders are typically processed within 1–2 business days after confirmation.

How long will it take to receive my order?

Estimated delivery time is 1–4 business days, depending on your location within the UAE.

 

Will I be charged with tax?

All prices on our site include UAE VAT where applicable. If you’re ordering for delivery within the UAE, you won’t pay any additional taxes at delivery. If we start shipping outside the UAE in the future, local taxes, duties, or customs fees (if any) will be determined by the destination country and may be collected by the courier/customs authority.

How do I return an item?

To start a return, please contact us by email at support@thewhiteo.com or on WhatsApp +971 56 120 8285. Share your order number and the reason for return, and we’ll guide you through the next steps.

 

What if the item(s) I received are defective/incorrect/damaged?

Need to return your O1™? We’ve got you. Message us at support@thewhiteo.com or on WhatsApp +971 56 120 8285 with your order number and a quick note about the issue, and our team will help you complete the return smoothly.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.